Resume

Michael E. Risser | merisser@gmail.com | 11700 Preston Rd. Suite 660-177, Dallas, TX 75230 | 972-897-4058
http://www.linkedin.com/in/merisser

Customer Operations Manager
Manages scheduling, resource allocation, and problem resolution in order to meet and exceed customer expectations.  Known for improving processes/procedures while cutting costs.

Core Strengths

  • Business Development – Startup Operations – P&L/Budgeting – Change Management – Client Relations/Satisfaction
  • Team Building & Leadership – Recruiting & On-Boarding – Conflict Resolution – Process Improvement – ISO 9001
  • Billing & Collections – Quality Management Systems – Regulatory Compliance – Key Performance Indicators

Select Career Highlights

  • Assumed management of a local Dallas, Fort Worth area commercial accounts and co-managed the implementation of three new business accounts in 2010 that were valued at $1.2M.
  • Drove customer satisfaction favorable responses to exceed the standard and achieve 98.7%-100% ratings for mail and reprographic operations at four customer sites for a major enterprise account.
  • Implemented quality management system with ISO 9001 compliant operations manuals covering contracted customer SOW for five Dallas-Fort Worth area sites.
  • Formulated and maintained solid asset protection/loss prevention strategies, achieving zero lost packages/defects in 10 years of mail-room, shipping, and receiving management for major enterprise accounts.